We want you to be happy with your purchases but should you need to make a return we would request, that for your own protection, that they are sent to us using a recorded delivery or any method that provides proof of return.
If the goods are faulty, we will offer a full refund or send you replacement goods which will be sent out immedaitely.
If for any other reason you need to return the goods thats fine, simply pack them up let us know your reasons via e-mail at firstname.lastname@example.org or call us on 0800 072 3773 and provided the goods are in their original packaging, unopened and unused we will provide a full refund.
All returns should be received by us no later than 14 days after they were dispatched. Please include your company name, address and telephone number so that we can refund the item. We aim to deal with all returns within 1 week.
If you have purchased goods on a bulk buy rate and you decide to return a part of the order which may then take the original order below the bulk buy rate, you will then be charged the difference.
Goods that are found to have a manufacturing fault on receipt by the customer or develop a fault through reasonable "WEAR AND TEAR" within a 6 week period from invoice date will be exchanged free of charge subject to inspection by APT. If after inspection the goods are found to be faulty, any carriage costs incurred by returning the faulty goods will be reimbursed in full.
Any goods damaged in transit should be signed for as "DAMAGED". Goods should be checked immediately and in the event of any shortage, loss or damage, the company and carriers must be notified immediately by telephone, and subsequently such notification must be confirmed in writing.
Customers may cancel their online order at any time for stock line products. Special orders for non-stock items can only be cancelled after agreement with APT Internet Sales. The customer is requested to contact APT Internet Sales, Tel. 0800 072 3773
If customers wish to cancel their order after the goods have been dispatched, the goods can be returned at the customer’s own expense.
Unit F, Crown Business Park